Desk Sketch

Stool example

An easy on/off stool is required for reception, this accompanies the round island table. wwwires Corporate orange in place of red (of course)

The reception has 3 sections

They are:

Start point: Coverage map.

Details area/and phone calls: The Island (picture below) near coverage map)

confirmation signage: A Big poster of network cost.

confirmation signage: and Big poster all current plans.

Reception Furniture

This piece allows you to work from either side. (round is very important)
It is small, yet big enough.
It allows for the standing sale and normal telephone calls. (with a higher chair)

Eye catching example

We want people to see and consider our offering. Here is an example. (This is how its done in New York)

all the glass

Our website shows our clear service offering, this branding continuance is reflected on street level.
Covering the three glass panels is the recreation of our web page.
The right panel is painted (black japan) and used to chalk special offers.

Office in 3D - 2

The office in 3D

Its a standing sales process.

The reception has a poster displaying the Network connection cost with pic of CPE.
The reception has a poster displaying all wireless plans.
The LCD screen is the starting point in the sales process.
It is used when pin-pointing the customers location (GPS) for Topographic (radio mobile) illustration.
As successful-coverage-qualification is a starting point, it needs to be in a place the customer can move to easily. (reception room front right or reception room front left) front meaning closest to road))
Normal sales guide follows.

Room Sizes

Reception Furniture

Example Floor Plan

Furnishings

Updated retail space

Communications Retail Shop Examples

http://www.optus.net.au/portal/site/aboutoptus/menuitem.26a56e3a0149a03327b868108c8ac7a0/?vgnextoid=5ee55a20dedf1110VgnVCM10000029867c0aRCRD

Reception Design Approach

Imagine walking into a fire station, your house is on fire, the fire Sargent asks you "how can i help (while walking toward the coverage map) you say "i need water for my house, i live here". (fingering the longitude and latitude).... "it looks like your house is on a hill" (fire Sargent shows the home owner a topographic picture) "wow fire Sargent you really know your shit." Sargent says, "sure do, ill just get some more of your details, i have a few questions, do you have a dog?" "yes, his name is laptop...etc..etc... " Ok let me show you the hose we are gunna put on your house (cpe) this is what it looks like. (show him/her CPE) "now lets book it in, im just about to send this job to the "fire truck" (provisioning vehicle) is now going to suit you to do this job? This discussion takes place standing as it shows the "fireman" ("solution technician") is active, enthused and action oriented. the home owner (customer) walks away with the feeling of a solution and have made an investment and that he has brought... not been sold too. This discussion takes place in one room. "reception"

We don't want the atmosphere to be retail. We don't want the atmosphere to be retail. reason People don't want to be sold they want to buy a solution. The atmosphere must reflect this.

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We have some stuff that may need to be taken into consideration.

3 x Office Chairs - all black and comfortable
3 x Telephones all black
6 x Computer Screens - All black or Silver
4 x Computer Towers - All black We'll need a work bench in the top left office, preferably standing height, with stools.

Drew had suggested that the "Sales Ares" in the foyer, be geared towards a standing interaction rather than a sitting one.

The justification for this is standing makes the whole transaction seem and in reality is more efficient, if customers sit they tend to try and make up questions and drag out the process.

Inside Photos

• Foyer - Sales space, that will have a desk, phone computer, screen on the wall with active network status map.
• This environment is primarily to provide broadband solutions for prospective customers, it needs to be clinical and professional.
• Lower Right Room - This has a window out into the street, and should be the Administration / Technical services room.
• The primary purpose for this office would be network administration, and support... so taking phone calls at desks.
• Middle Right Room - Meeting Room - and spare office for Accounts personel
• Upper Left Room - This will be the server room / workshop -
  
• Assembly of Client Equipment
• Testing and Programming
  
• Server Rack and Servers
• Stock Storage - Large Items / Such as cabinets, and Antennas.
  
• Kitchen Area -
  
• Shelving - This needs to be used for Provisioning Stock, where products that are ready for dispatch and installation are kept.
• Fridge / Microwave / Coffee Facilities.

Creation of the wwwires office

This is an introduction to what we are trying to achieve.

There will be loads of ideas and contributions, that we will need to have comments on in order to get a good result.

With professional guidance and the Staff's understanding of the day to day functionality of the businesss we will be able to construct an environment that is functional, and aesthetically pleasing.